Orders & Shipping
Where do you ship from? All orders are shipped from our fulfillment center in South Korea.
Which countries do you ship to? We ship to [list of countries / most countries worldwide]. Available destinations are shown at checkout.
How long will my order take to arrive? Orders are processed within [1–2] business days. Standard shipping takes [7–14] business days and express shipping takes [3–5] business days after dispatch.
How can I track my order? Once your order ships, we will email you a tracking number you can use on the carrier's website.
Will I have to pay customs duties or taxes? International orders may be subject to import duties and taxes set by your country. These are paid by the customer and are not included in our prices.
Can I change or cancel my order? Yes, within [12] hours of placing it and before it ships. Please email [support email] with your order number.
Returns & Refunds
Can I return a product? Unopened, unused products in their original packaging can be returned within [14] days of delivery. Opened products cannot be returned for health and safety reasons.
What if my order arrives damaged or incorrect? Contact us within [7] days of delivery with your order number and photos. We will send a replacement or a full refund.
How long do refunds take? Approved refunds are issued to your original payment method within [5–10] business days.
Products
What format are your products in? Our supplements come in convenient single-serve sticks, designed to fit easily into your daily routine.
How should I take the products? Please follow the directions on each product page and on the packaging.
Can I take more than one product at the same time? Our products are designed to complement each other. If you have a medical condition or take medication, please consult a healthcare professional before combining supplements.
Are your products suitable during pregnancy or breastfeeding? If you are pregnant, breastfeeding or have a medical condition, please consult your doctor before use.
How should I store the products? Store in a cool, dry place away from direct sunlight, and keep out of reach of children.
Payment
What payment methods do you accept? We accept [Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay].
What currency will I be charged in? Prices are shown in [USD / your local currency]. Your bank may apply its own exchange rate or fees.
Is my payment information secure? Yes. All payments are processed through secure, encrypted checkout. We do not store your card details.
Still have questions?
Contact us at [wespot@wespot.co.kr]. We reply within [1–2] business days.