Returns

Returns & Refunds Policy

We want you to be happy with your purchase. Because our products are dietary supplements, we can only accept returns under the conditions below.

Eligibility for returns

You may request a return within [14] days of receiving your order if:

The product is unopened, unused and in its original packaging
The seal is intact
You have your order number or proof of purchase

For health and safety reasons, we cannot accept returns of opened or used products.

Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect item, please contact us at [support email] within [7] days of delivery. Include your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no extra cost to you.

How to request a return

Email [support email] with your order number and the reason for your return.
Our team will review your request and send return instructions within [2] business days.
Ship the item back to the address provided. Please do not send items back without contacting us first.

Return shipping costs

Customers are responsible for return shipping costs unless the item was damaged, defective or incorrect. Original shipping fees are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within [5–10] business days. Your bank or card provider may take additional time to process it.

Order cancellations

You may cancel your order within [12] hours of placing it, as long as it has not yet shipped. Once an order has shipped, it cannot be cancelled, but it may be eligible for return under this policy.